MARK 100 has designed simple, yet highly effective Employee and Guest Satisfaction Surveys to help your property gain clarity relative to how Management is perceived by the staff, and to how the property is perceived by guests. These surveys bring a fresh perspective to Management of areas that are highly effective and of those that will benefit from change.

The SMART Employee Survey is a series of open-ended questions seeking employee input on what things make the property a great place to work, and what things need improvement. 

The data is compiled in several ways:

	In total
	By Department
	By Position
	By Shift
	By length of employment

 The SMART Guest Satisfaction Survey is conducted over a 2 week period, covering all public areas, all shifts, and all days in that time period.  This survey is open-ended with questions relative to what attracts the Guest to the property, and to what areas the Guest believes need improvement.

This data is compiled by:

	Age (optional)
	Sex (optional)
	Guest zip code
	Day of the week
	Hour of the day
	Area = Slots, Table Games, specific Restaurant, etc.

 MARK 100 will work with the property (a) to interpret this information (b) to put together an Action Team (c) to develop an Action Plan to respond to the information gathered (d) to create an Implementation Schedule, and (e) to monitor results.